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Return & Refund Policy

Globtech Returns and Refunds Policy.

For Roku2 XS XD and Fiberbox and Mag250

 

 1.    Globtech Satisfaction Guarantee policy allows customers to return their Fiberbox Roku2 XD or Roku2 XS or Roku3 or mag250 to the place where they purchased it from within 14 days of the date of FIRST USE.

 2.    No returns shall be accepted after 14 days of the date of FIRST USE. Customers have 14 days to evaluate the product and after 14 days, there will be no returns accepted by retailers / agents.

 3.    Customer must return the box in original packaging, with all components (remote, cables, batteries and manuals), the return charges are on the customer.

 4.    Retailer / Agent are responsible to refund the customer for the full amount.

 5.    Retailers / Agents are not to accept defective boxes or exchange boxes

 6.    The Box (Roku) comes with 1 year warranty with the manufacture you need to register for the Roku with their web site and for any problem you need to send it to them for repair, for the firebox it comes with 1 year warranty with the company Fibersat.

 7.    Please note (very important) WE DO NOT ACCEPT RETURNS ON ANY OF OUR SUBSCRIPTIONS and WE DON'T GUARANTEE ANY SERVICE

 

For Glbox HD200 and HD60 

 Please note below important updates on the GL™Box Returns and Refunds Policy. 

  1. GLWiZ Satisfaction Guarantee policy allows customers to return their GL™Box where they purchased it from within 30 days of the date of FIRST USE. 
  2. No Return shall be accepted without RMA# and Return Merchandise Authorization Form from customer.  The  customer  must  first  contact  our  customer  service  and  once  all  required informations are provided, they will be provided on RMA# along with a return form.  All over the world: 001‐905‐762‐5037  US & Canada: 1‐866‐236‐2026 
  3. No  returns  shall  be  accepted  by  retailers  /  agents  after  30  days  of  the  date of First use. Customer has 30 days to evaluate the product and after 30 days, they will be no return accepted by retailer /agents.
  4. Customer  must  return  the  box  in  original  packaging,  with  all  components  (remote,  cables, batteries and manuals) along with their original receipt.  
  5. Retailer / Agent is responsible to refund the customer for the full amount minus $30 restocking fees and 20$ for the first month subscription fees if used more than 20 hours usage has to be checked with GLWiZ customer service:  GL™Box Returned within 1 to 30 days = $30 restocking fee + $20 subscription  (If there is more than 20 hours usage) = $50 deducted from purchase price GL™Box Returned within 1 to 30 days = $30 restocking fee + $0 subscription (If there is less than 20 hours usage) = $30 deducted from purchase price
  6. Retailer  /  Agent  shall  not  accept  any  refunds  without  a  copy  of  the  Return  Merchandise Authorization From filled out completely with RMA#.
  7. If  customer  chooses  to  return  the  box  after  30  days,  they  may  do  so  to Gold  Line,  not  Retail stores or agents. Retailes / agent will not accept boxes after 30 days.
  8. No Returns after 90 Days. 
  9. Retailers / Agents are not to accept defective boxes or exchange boxes unless instructed to do so by Gold Line. Should  you  have  any  inquiry  or  question,  please  feel  free  to  contact  us through:  glwizagentsupport@goldline.net  Or contact with your direct assigned GL SALES Contact.Globtech at contact@arab-iptv.com