Return & Refund Policy

Arab-iptv Returns and Refunds Policy:

 1-  Arab-iptv.com only support setup on iptv set-top box and do not support or provide guarantee over setup of roku, android, smart tv ...

 2-  Arab-iptv will not be able to make any refund (or make partial refund) 

• If the customer didn't satisfied, like the channels line-up or performance. we suggest every customer to get a trial before buying subscription
• Customer is unable to setup their own boxes at their end, we will provide our support to setup their boxes however because we don't know about the circumstances about their boxes our support is limited to pre-defined steps for configuration 
• If some channels are freezing or not working. though almost all these serves are stable, sometimes some channels do freeze  or doesn't works due to various reason, however, most of the time these issues are temporary and caused by below reasons:

                                      - Customer internet fluctuations

                                      - Issue with the box 

                                      - Channel is down from the server end

            We don't manage these servers and we don't have any control over it 

• Customer change his/her mind and wanted to withdraw / switch between servers 

 3 - Arab-iptv Satisfaction Guarantee policy allows customers to return their set top boxes or android boxes to the place where they purchased it from within 14 days of the date of FIRST USE.

4- No returns shall be accepted after 14 days of the date of FIRST USE. Customers have 14 days to evaluate the product and after 14 days, there will be no returns accepted by retailers / agents.

 5- Customer must return the box in original packaging, with all components (remote, cables, batteries and manuals), the return charges are on the customer.

6-  Please note (very important) WE DO NOT ACCEPT RETURNS ON ANY OF OUR SUBSCRIPTIONS and WE DON'T GUARANTEE ANY SERVICE

7-    If one of these service stop working on any device is the responsibility of the customer to change the device so he can resume watching his subscription

Disclaimer :